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Patient Access App is here!

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If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please contact the practice manager.

A comments and complaints helpline is provided by NHS England on 0300 311 2233.

You can also contact the Health Service Ombudsman on 0345 015 4033 or write to them at

The Health Service Ombudsman

Millbank Tower


London SW1P 4QP

If you would like support in making your complaint, NHS Advocacy is a free, confidential service which is totally independent of the NHS. The service is provided by your local authority.

Hoax E-mail from NICE – Important Blood Analysis Results

We have received notification from NICE regarding a particularly nasty spam e-mail that was sent out this morning. If any of our patients have received this e-mail then please do not open or download any attachments. Please see the links below for more information.


Blood Tests

We would like to apologise for any delay in booking an appointment for a blood test.

We are experiencing a high number of requests for this type of appointment and unfortunately lower than usual staffing levels.

We will do our best to accommodate your requests as best we can. Thank you in advance for your understanding and cooperation at this time.





If you order prescriptions from the surgery, please can we ask you to read our prescriptions page.

We do try to be as flexible as we can but misuse of the online service has promted us to issue a reminder about how items should be requested.



  Patient Feedback Group

Would you like to help shape the future of our services here at Forest Gate but don't have time to attend group meetings?
Then please



do let us know.

calendar Click here to book/cancel your appointment online

circled_dayHow to See a Nurse or Doctor

We run an appointments system offering appointments bookable in advance, with some appointments only available on the day. We also offer urgent appointments if a problem cannot wait.

Appointments can be made by telephone or in person. Some doctors also have bookable telephone consultations, please ask if you think your problem could be dealt with by telephone.

Please be aware that there is great demand for appointments early or late in the day and also with certain doctors. If you particularly need one of these appointments, you will probably need to book much earlier. If your need to see a doctor is urgent, then we will ask you to see whichever doctor is available at that time.

Telephone Advice

Our Doctors and Nurses also have bookable telephone consultations, please ask the Receptionist if you think your problem could be dealt with by telephone and this can be booked for you. 

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone us or use the link on this page to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Please note that telephone calls to the surgery may be recorded for training and quality purposes.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website