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Using the Online System


We now offer patients the use of a secure website on the Internet to:

  • Request repeat prescriptions
  • Notify us about change of e-mail
  • Send us a secure message regarding prescriptions
  • Book Appointments

How do I Register for Appointments Online?

You must be a fully registered patient, and need a letter from us containing personalised access codes . To get this letter you need to come to reception and ask to register for Appointments Online and you will need to show some photo ID, i.e. passport/driving licence. The receptionist will find you on our computer system and print out your access codes and registration instructions. Once you have the access codes and instructions you can connect to the website at any time and register.

Please note - if you do not have photo ID, this does not mean you cannot register as we will accept a birth certificate or something similar. Just discuss this with the reception team who will help you. The reason we ask for this ID is because at some point in the future it is very possible that you will be able to access some of your medical record online and we want to make sure that anyone who is given a password is entitled to view this information.

How do I Get Onto Appointments Online?

You can visit this page by clicking on the links from anywhere in this website The first time you use the site you will be asked to create your account. Here you will need to enter the two registration codes given to you by the practice.

Appointment Booking

It is only possible to book doctors appointments and a small selection of nursing appointments e.g. bloods, travel and child immunisations. This is because most nursing appointments have different time requirements and may need an additional person on duty at the time and booking these is often complex. Please do not book double appointments with the doctor - we will remove the extra slot if we see it. Cervical smears should also not be booked online with a doctor as there will be insufficient time- please telephone reception.

Repeat Prescriptions Requests

If one of our doctors has arranged a repeat prescription for you, and the review date has not expired, then you can use Appointments Online to request a repeat. Prescriptions can be collected two full working days after request. Once you have logged onto Appointments Online you can view any medication items by clicking on the 'What can you do' section on the right side of the screen. Tick the items you require, and then click Confirm Repeat Request. There is no need to add a message relating to your request.

Please note that for safety reasons the staff are only able to process items of medication that are on your repeat list. These are the items that are printed on the other half of your prescription. Only doctors are able to authorise items to be put on repeat and so you will need to contact your GP in order to do this. Thank you.

Viewing Your Contact Information

Clicking on Change my details will show the current details we hold for you. If you need to make any changes please do so or use the Update Details form on the Home page of our website.

E-mail: it is useful for us if you can provide a current e-mail address - particularly if you are using our repeat prescription request service. After entering any changes click 'Save my changes'. We review all changes when we receive them, and accept them providing they comply with our requirements.

You can send us a message regarding your prescriptions but please do not use this facility for requesting appointments or leave messages for doctors.

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