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Welcome to Forest Gate Surgery

We are a group partnership of NHS GPs offering a full range of NHS Primary Care Services and we aim to offer you an accessible, high quality service.

This surgery website is used to supply all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.

 


Online Appointments and Prescriptions 

If you would like to register or log on to our online appointment and prescription service then please use the Patient Access button below. Alternativly you can use the "Appointment" or "Prescription" tabs at the top of the page.

Patient Access - Online Service


Patient Access - Smartphone App

Patient Access is now available as an app for your mobile device, so now you can access your local GP services on the move, as long as you have a connection to the internet.
What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

Please use the links below to download the Patient Access app or alternativly visit the app store on your smartphone.

 

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Thank you to all of our patients who took part in this year's patient survey. Please click on the link below to read the report.

 

Patient Participation Report 2013-2014

 


Join In

Please have a look around our website and do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it more useful for our patients. We will always respond to your comment/suggestion, providing that you have agreed that we may contact you. You could also consider joining our feedback group and take part in our annual surveys.


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For more information on Summary Care Records please click on the link below. Information about this is also available in our registration pack.

http://www.nhscarerecords.nhs.uk/carerecords

 


Sharing Your Data with the NHS - You Have A Choice.

Please follow either of the links below for all the information you need about your data being shared. This has been a hot topic in the news recently and we would like our patients to know that You Have a Choice in the matter. In the link below you will find information regarding Care Data and an Opt Out Form if you do not wish your data to be shared.

http://www.forestgatesurgery.nhs.uk/info.aspx?p=5

www.nhs.uk/caredata


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(Site updated 18/07/2014)
Order your repeat medicationsTake our surveyChange of contact detailsUpdate your clinical recordSign up to the newsletter

Noticeboard

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The Met Office has issued a heatwave warning for the next few days. High temperatures can be dangerous, especially for people who may be particularly vulnerable such as older people, young children and those with serious illnesses. During this period please remember to drink lots of cool drinks, keep out of the sun between 11am to 3pm, apply sunscreen of at least SPF15 with UVA protection and wear light, loose-fitting cotton clothes and a hat. If you need medical help or advice, please call NHS 111.

Patient Access App is here!

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Complaints

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please contact the practice manager.

A comments and complaints helpline is provided by NHS England on 0300 311 2233.

You can also contact the Health Service Ombudsman on 0345 015 4033 or write to them at

The Health Service Ombudsman

Millbank Tower

Millbank

London SW1P 4QP

If you would like support in making your complaint, NHS Advocacy is a free, confidential service which is totally independent of the NHS. The service is provided by your local authority.

Hoax E-mail from NICE – Important Blood Analysis Results

We have received notification from NICE regarding a particularly nasty spam e-mail that was sent out this morning. If any of our patients have received this e-mail then please do not open or download any attachments. Please see the links below for more information.

http://www.nice.org.uk/

http://www.bbc.co.uk/news/health-26565144#

 

Blood Tests

We would like to apologise for any delay in booking an appointment for a blood test.

We are experiencing a high number of requests for this type of appointment and unfortunately lower than usual staffing levels.

We will do our best to accommodate your requests as best we can. Thank you in advance for your understanding and cooperation at this time.

Thank you very much

Emma-Clare Rockall, practice manager

NEW APPOINTMENT SYSTEM

Forest Gate Surgery is changing its appointment system during September. This change will affect our online users.

The current online appointments and prescription ordering system will cease at Noon on Tuesday 17th September 2013. The new system will become operational on Monday 23rd September. Unfortunately there will be no online functionality between these dates for which we apologise

In order to maintain your online registration, you will need to collect login details for the new system in person from the surgery. For data protection and confidentiality reasons please bring photo ID with you when you come to collect this.

If you are the Parent/Guardian of a registered online user then please bring photo ID for the person requiring online access when you come to collect this information. If your child does not have photo ID please bring photo ID for yourselves as Parent/Guardian.

Login details will be available from 23rd September onwards

Full details on how to access the system will be provided when you collect your login information.

 

REPEAT PRESCRIPTIONS

If you order prescriptions from the surgery, please can we ask you to read our prescriptions page.

We do try to be as flexible as we can but misuse of the online service has promted us to issue a reminder about how items should be requested.

  Patient Feedback Group

Would you like to help shape the future of our services here at Forest Gate but don't have time to attend group meetings?
Then please sign up for our virtual patient group below.

New Out of Hours number

Our emergency service can be contacted by ringing 0300 300 2012

EMAIL ADDRESSES

There is now a facility to update your email address through Appointments Online but please note that due to technical reasons the amended address will appear in capital letters on the system. We hope this will be changed soon but it is out of our control -sorry.

UNWELL & NOT SURE WHICH SERVICE TO USE?

Follow this link-

click here

New Telephone System

click here to view the changes

 
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