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Patient Access App is here!

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If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please contact the practice manager.

A comments and complaints helpline is provided by NHS England on 0300 311 2233.

You can also contact the Health Service Ombudsman on 0345 015 4033 or write to them at

The Health Service Ombudsman

Millbank Tower


London SW1P 4QP

If you would like support in making your complaint, NHS Advocacy is a free, confidential service which is totally independent of the NHS. The service is provided by your local authority.

Hoax E-mail from NICE – Important Blood Analysis Results

We have received notification from NICE regarding a particularly nasty spam e-mail that was sent out this morning. If any of our patients have received this e-mail then please do not open or download any attachments. Please see the links below for more information.


Blood Tests

We would like to apologise for any delay in booking an appointment for a blood test.

We are experiencing a high number of requests for this type of appointment and unfortunately lower than usual staffing levels.

We will do our best to accommodate your requests as best we can. Thank you in advance for your understanding and cooperation at this time.





If you order prescriptions from the surgery, please can we ask you to read our prescriptions page.

We do try to be as flexible as we can but misuse of the online service has promted us to issue a reminder about how items should be requested.



  Patient Feedback Group

Would you like to help shape the future of our services here at Forest Gate but don't have time to attend group meetings?
Then please



do let us know.

Welcome to Forest Gate Surgery

We are a group partnership of NHS GPs offering a full range of NHS Primary Care Services and we aim to offer you an accessible, high quality service.

This surgery website is used to supply all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you. 

As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information.


Please makes sure that we have your up-to-date contact details, particularly telephone numbers.  This will help us enormously when we're trying to reach you with important details about your medical care.


Forest Gate Surgery is looking to employ a Health Care Assistant with immediate effect.  If you feel you have the attributes and competencies for this important role on our team, please contact the Practice Mananger, Duncan Forde, for a Job Description and Person Specification on 02380 580800 or at


We would like to know what you think of our services.  We'd be really grateful if you could go to the 'Have Your Say' section on the website and complete our 2 question survey.  Many thanks!

Visit our PATIENT FEEDBACK page to see what our patients are saying about us!!


If you are experiencing a high fever or temperature and have been travelling to West Africa (especially Liberia, Guinea, Sierra Leone or Nigeria) in the last 21 days please DO NOT COME DOWN TO THE SURGERY.  Instead telephone the surgery on 02380 663839 or NHS 111.  You will be able to speak with a doctor who will assess your case and plan further action.

Here is a link to the NHS choices website page on Ebola which will provide much more information

Thank you for your help and co-operation with this.



The Partners are delighted to announce that Dr Stuart McInnes takes up his appointment today as a new Partner.  You may already know Dr McInnes as he has worked at Forest Gate Surgery as a GP registrar completing his specialty General Practice training with us in July 2014. Since then Dr McInnes has worked with us as an associate GP and as a locum GP in Hampshire.  We all welcome Dr McInnes to the Forest Gate team!

Online Appointments and Prescriptions 


If you would like to register or log on to our online appointment and prescription service then please use the Patient Access button below. Alternativly you can use the "Appointment" or "Prescription" tabs at the top of the page.

Patient Access - Online Service

 Patient Access - Smartphone App

Patient Access is now available as an app for your mobile device, so now you can access your local GP services on the move, as long as you have a connection to the internet.
What's more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.

Please use the links below to download the Patient Access app or alternativly visit the app store on your smartphone.


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Annual Patient Survey 2013-2014 - Report survey_clipart.png

Thank you to all of our patients who took part in this year's patient survey. Please click on the link below to read the report.


Patient Participation Report 2013-2014




Join In

Please have a look around our website and do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it more useful for our patients. We will always respond to your comment/suggestion, providing that you have agreed that we may contact you. You could also consider joining our feedback group and take part in our annual surveys.


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For more information on Summary Care Records please click on the link below. Information about this is also available in our registration pack.





Sharing Your Data with the NHS - You Have A Choice.

Please follow either of the links below for all the information you need about your data being shared. This has been a hot topic in the news recently and we would like our patients to know that You Have a Choice in the matter. In the link below you will find information regarding Care Data and an Opt Out Form if you do not wish your data to be shared.








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(Site updated 02/04/2015)
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